Solgari extends Microsoft Teams into a full customer engagement platform and creates the communications intelligence layer across the Microsoft stack.

Solgari brings all customer conversations into Teams, solving the problem of fragmented channels and disconnected CRM systems where most interactions never reach the record. It captures every conversation across voice, SMS, WhatsApp, chat and email, then transcribes, summarises, translates and syncs it into CRM.

It works for all customer-facing staff and turns systems of record such as Dynamics 365, Salesforce, ServiceNow and HubSpot into systems of action, making organisations AI-ready with no switching or loss of history.

Solgari is certified for Microsoft Modern Work and fully available on the Microsoft Azure Marketplace.

Why work with us

Companies choose Solgari for Teams because it gives full visibility of every customer interaction and turns Microsoft Teams into an AI-ready engagement platform. By capturing all channels in one place and syncing them into CRM, organisations remove the blind spots that cause slow response times and missed revenue. AMB Sports & Entertainment, the owner of the Atlanta Falcons, have achieved first-contact resolution across 200+ events and served more than 2 million fans annually through a unified Teams experience .

Key reasons:

• All channels captured in Teams: voice, SMS, WhatsApp, email and chat

• Fixes the 60–70 percent “missing conversations” issue, giving CRM and AI full visibility

• AI transcription, summaries and sentiment tagging built in

• Proven results in sports, education and public sector

• Deploys in under 14 days and fully available on Azure Marketplace